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At Artisana, we aim to dispatch all orders placed by 1pm Sunday - Thursday the following day. Orders placed outwith these times will be dispatched as quickly as possible. Our packaging is designed to ensure that your order arrives in perfect condition. Shipping is provided via Royal Mail Tracked 2024 service. You will be provided with a tracking number for your parcel. Please be patient - you can expect your order to arrive within 2-3 working days of dispatch.


If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us.


We want you to be completely satisfied with your purchase from Artisana. If for any reason you are not happy with your order, please contact us within 7 days of receipt to discuss. 

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