- SHOP OUR AWARD WINNING BROWNIES -
When placing an order please remember the following:
The store is restocked every Thursday Morning (for dispatch the following Thursday!). Once a product is no longer showing below, it can no longer be ordered for that week, please check back on the re-stock day.
*Dispatches are on a Thursday ONLY (now that our Honesty Shop is open again this has had to change)
* Double check you have the Full Name & Correct Address of recipient
(we cannot alter your order details electronically on your order and worry your changes may not be seen on time)
* Your parcel will be sent 1st class Royal Mail and cannot be tracked by you. You will receive a "parcel sent" email when your order has been dispatched and it should be with you in 1-3 working days, but please allow up to 7 days at this strange time.
Please note that Artisana does NOT guarantee a delivery date - your Brownies have a shelf life of around 14+ days, so should be absolutely fine if delayed by weather or due to extreme pressure on our Royal Mail service.
* If sending a gift - short notes (who the gift is from) included with your package are free of charge and handwritten, but longer messages are available with Gift Cards, just add one to your basket
* Any product followed by NGCI means non-gluten containing ingredients, but may contain traces of gluten.
PLEASE NOTE THAT WHILE EVERY CARE IS TAKEN, ALL STOCK IS PRODUCED IN A KITCHEN THAT HANDLES THE FOLLOWING:
GLUTEN, EGGS, MILK, NUTS, SESAME.
IF YOU HAVE ANY SERIOUS FOOD ALLERGY, PLEASE SPEAK TO US BEFORE PURCHASING ANY OF OUR BROWNIES OR HOT CHOCOLATE
ORDERS PLACED NOW WILL BE DISPATCHED ON THURSDAY 20th MAY
** PLEASE BE AWARE THAT WE ARE CLOSED FOR ESSENTIAL MAINTENANCE WORK TO TAKE PLACE FROM MONDAY 24th MAY - WEDS 2nd JUNE! THERE WILL BE NO BROWNIES AVAILABLE DURING THIS TIME FROM EITHER THE ONLINE STORE OR OUR BROWNIE BOX.**
THANK YOU FOR YOUR UNDERSTANDING.
HOW TO PLACE YOUR ORDER
1. GO TO THE SHOP AND COLLECT YOUR ITEMS IN YOUR CART.
2. GO TO CHECKOUT.
3. MAKE SURE YOU ADD WHO IT IS FROM IF THIS IS A GIFT, YOU CAN DO THIS AT CHECKOUT. IF YOU NEED TO WRITE A SLIGHTLY LONGER MESSAGE, THERE ARE GIFT CARDS AVAILABLE WITH SPACE FOR LONGER MESSAGES.
4. ADD FULL NAME AND CORRECT ADDRESS FOR RECIPIENT (IT IS IMORTANT YOU DOUBLE CHECK THE ADDRESS). ARTISANA CANNOT BE HELD RESPONSIBLE FOR MISSING PARCELS IF THE INCORRECT ADDRESS HAS BEEN GIVEN.
5. YOU WILL RECEIVE A "ORDER SENT" EMAIL ONCE YOUR ORDER HAS DISPATCHED
(DISPATCHES ARE WED & THURS ONLY.
PLEASE ALLOW 1-4 WORKING DAYS FOR DELIVERY FROM THIS TIME.
6. ONCE YOUR BROWNIES ARRIVE, PLEASE POP THEM IN THE FRIDGE OR A COOL SPOT AND TAKE A MOMENT TO SIT AND HAVE A CUPPA AND ENJOY AT LEAST ONE.
THEY CAN BE STORED IN THE FRIDGE FOR UP TO 14 DAYS, OR THEY WILL FREEZE INCREDIBLY WELL TO ENJOY AT A LATER DATE!
BEST SERVED AT ROOM TEMPERATURE!
DON'T FORGET TO CHECK OUT FAQ's TO ANSWER SOME QUESTIONS