ANSWERS TO FREQUENTLY ASKED QUESTIONS:
WAITING ON YOUR DELIVERY?
YOUR PARCEL IS SENT 1ST CLASS BUT THE POSTAL SERVICE IN SOME AREAS IS STILL EXPERIENCING STAFFING ISSUES DUE TO COVID-19 STAFF SHORTAGES!
PLEASE BE PATIENT. IF YOUR PARCEL HAS NOT ARRIVED WITHIN 7 DAYS OF RECEIVING YOUR DISPATCH EMAIL, PLEASE GET IN TOUCH.
THE BROWNIES WILL HAVE A SHELF LIFE OF AROUND 14 DAYS FROM WHEN YOU RECEIVE THEM (STORE IN THE FRIDGE TO EXTEND SHELF LIFE) OR FREEZE AND DEFROST AS REQUIRED.
QUESTIONS REGARDING PARCEL DISPATCHES:
PLEASE NOTE THE NEXT AVAILABLE DISPATCH DATE ON OUR SHOP PAGE
QUESTIONS REGARDING DELIVERY ADDRESS:
YOU CANNOT TRACK YOUR PARCEL FOR EXACT DELIVERY TIME. PLEASE TAKE THIS INTO CONSIDERATION AND LEAVE A SAFE PLACE FOR YOUR POSTIE TO LEAVE THE PARCEL FOR YOU IF YOU MAY BE OUT AT THE TIME OF DELIVERY!!
AGAIN, YOU WILL RECEIVE A DISPATCH EMAIL WHEN YOUR PARCEL HAS BEEN SENT.
SENDING A GIFT:
IF YOUR ORDER IS A GIFT, PLEASE ENSURE YOU HAVE INCLUDED THE FULL NAME AND CORRECT ADDRESS FOR DELIVERY TO THE RECIPIENT IN "SHIPPING ADDRESS" SECTION.
WE WILL HAPPILY INCLUDE A SHORT "FROM MESSAGE" FREE WITH ALL ORDERS. HOWEVER, IF YOU NEED TO WRITE A SLIGHTLY LONGER MESSAGE, WE HAVE GIFT CARDS AVAILABLE TO ADD TO YOUR CART.
YOUR PARCEL WILL NEVER CONTAIN ANY BILLING INFORMATION.
PLEASE ENSURE ALL INFORMATION IS INCLUDED WITHIN YOUR ORDER ("Add a Note" at checkout is where you can put any additional information you think we may require)! WE ARE EXPERIENCING A VERY HIGH NUMBER OF ORDERS AT PRESENT AND DUE TO LOCKDOWN RESTRICTIONS WE ARE OPERATING WITH A SKELETON NSTAFF.
REQUESTS SENT SEPARATE TO YOUR ORDER CANNOT BE GUARANTEED.
THANK YOU SO, SO MUCH FOR YOUR UNDERSTANDING & CONTINUED SUPPORT OF OUR SMALL BUSINESS!!
A Tiny Bit About Artisana
Artisana is a small luxury, limited-release Artisan producer. Based in the Angus Countryside, Artisana specialises in Gourmet Chocolate Brownies (now home to 8 Great Taste Awards from the Guild of Fine Food) and thick, sumptuous Hot Chocolate to make at home.
You will find the Brownies and Hot Chocolate in the online store and from our Pick-Your-Own Honesty Brownie Barn on our farm drive in rural Angus, open one weekend a month.
Bakes are produced in my farm Kitchen by Ailsa, a Le Cordon Bleu trained Patissiere.
We have decided to keep Artisana small to ensure personal attention and to keep quality high. We use local ingredients wherever possible - our butter is handmade from North Street Dairy in Forfar, eggs are from our neighbours at Mill of Inverarity Farm and the soft fruit comes from East Scryne Fruit Farm, just over the hill.
We really hope you enjoy our Brownies and Hot Chocolate. Feel free to follow us on Facebook and Instagram @artisanaequisitelydecadent to keep up to date on new flavours, events and news!