ANSWERS TO FREQUENTLY ASKED QUESTIONS:

WAITING ON YOUR DELIVERY?

AS WE ALL KNOW, THIS IS A VERY STRANGE TIME AND DELIVERIES CAN BE DELAYED. YOUR PARCEL IS SENT 1ST CLASS BUT THE POSTAL SERVICE IN SOME AREAS IS STILL EXPERIENCING STAFFING ISSUES DUE TO COVID-19 & FURTHER RESTRICTIONS.

PLEASE BE PATIENT. IF YOUR PARCEL HAS NOT ARRIVED WITHIN 7 DAYS OF RECEIVING YOUR DISPATCH EMAIL, PLEASE GET IN TOUCH.

THE BROWNIES WILL HAVE A SHELF LIFE OF AROUND 14 DAYS FROM WHEN YOU RECEIVE THEM (STORE IN THE FRIDGE TO EXTEND SHELF LIFE) OR FREEZE AND DEFROST AS REQUIRED.

 

QUESTIONS REGARDING PARCEL DISPATCHES:

ALL PARCELS WILL BE DISPATCHED MON & THURSDAY ONLY  - WE CANNOT GUARANTEE DELIVERY DATE!!!

YOU WILL RECEIVE AN AUTOMATED "ORDER SENT" EMAIL WHEN YOUR PARCEL IS READY TO POST. 

PLEASE ALLOW 1-4 WORKING DAYS ( UP TO 7 DAYS WHILE THE WORLD IS WORKING A LITTLE DIFFERENTLY!) FOR YOUR PARCEL TO ARRIVE BEFORE CONTACTING US. ALL PARCELS ARE ARRIVING AT THEIR DESTINATION, SOME TAKING JUST A DAY OR SO LONGER THAN OTHERS.

 PLEASE ALSO REMEMBER WE BAKE EVERYTHING FRESH TO ORDER!

QUESTIONS REGARDING DELIVERY ADDRESS:

YOU CANNOT TRACK YOUR PARCEL FOR EXACT DELIVERY TIME. PLEASE TAKE THIS INTO CONSIDERATION AND LEAVE A SAFE PLACE FOR YOUR POSTIE TO LEAVE THE PARCEL FOR YOU IF YOU MAY BE OUT AT THE TIME OF DELIVERY!!

AGAIN, YOU WILL RECEIVE A DISPATCH EMAIL WHEN YOUR PARCEL HAS BEEN SENT.

SENDING A GIFT:

IF YOUR ORDER IS A GIFT, PLEASE ENSURE YOU HAVE INCLUDED THE FULL NAME AND CORRECT ADDRESS FOR DELIVERY TO THE RECIPIENT IN "SHIPPING ADDRESS" SECTION.

WE WILL HAPPILY INCLUDE A SHORT "FROM MESSAGE" FREE WITH ALL ORDERS. HOWEVER, IF YOU NEED TO WRITE A SLIGHTLY LONGER MESSAGE, WE HAVE GIFT CARDS AVAILABLE TO ADD TO YOUR CART.

YOUR PARCEL WILL NEVER CONTAIN ANY BILLING INFORMATION.

PLEASE ENSURE ALL INFORMATION IS INCLUDED WITHIN YOUR ORDER ("Add a Note" at checkout is where you can put any additional information you think we may require)! WE ARE EXPERIENCING A VERY HIGH NUMBER OF ORDERS AT PRESENT AND DUE TO LOCKDOWN RESTRICTIONS WE ARE OPERATING WITH A SKELETON NSTAFF.

REQUESTS SENT SEPARATE TO YOUR ORDER CANNOT BE GUARANTEED.

WE CURRENTLY CLOSE ON A MONDAY & TUESDAY.

THANK YOU SO, SO MUCH FOR YOUR UNDERSTANDING & CONTINUED SUPPORT OF OUR SMALL BUSINESS!!

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Artisana is a small artisan producer. Based in the Angus Countryside, we specialise in Gourmet Brownies (we now have 6 Great Taste Awards from the Guild of Fine Food) and our sumptuous Hot Chocolate to make at home.

You will find our Brownies and Hot Chocolate in our online store, at Farmers and Makers Markets around Angus, Fife & Perthshire & at various, well selected Cafe's, Deli's and Hotels around the UK.

Our bakes are produced in our farm Kitchen by Ailsa, a Le Cordon Bleu trained Patissiere. Ailsa's husband Paul can be found serving you Brownies at markets and events and will probably be at the end of any emails and enquiries. You'll also maybe come across another helper or two, but we really are a small family run business.

We have decided to keep Artisana small to ensure personal attention and to keep quality high. We use local ingredients wherever possible - our butter is handmade from North Street Dairy in Forfar, eggs are organic free range also from Forfar, 5 minutes from our door and the soft fruit comes from East Scryne Farm in Carnoustie.

We really hope you enjoy our Brownies and Hot Chocolate. Feel free to follow us on Facebook and Instagram @artisanaequisitelydecadent to keep up to date on new flavours, events and news!

© 2017 Artisana

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