ANSWERS TO FREQUENTLY ASKED QUESTIONS:
WAITING ON YOUR DELIVERY?
YOUR PARCEL IS SENT 1ST CLASS BUT THE POSTAL SERVICE IS EXPERIENCING SOME DELAYS AS A RESULT OF THE ONGOING STRIKE ACTION
PLEASE BE PATIENT. IF YOUR PARCEL HAS NOT ARRIVED WITHIN 7 DAYS OF RECEIVING YOUR DISPATCH EMAIL, PLEASE GET IN TOUCH.
THE BROWNIES WILL HAVE A SHELF LIFE OF AROUND 14 DAYS FROM WHEN YOU RECEIVE THEM (STORE IN THE FRIDGE TO EXTEND SHELF LIFE) OR FREEZE AND DEFROST AS REQUIRED.
QUESTIONS REGARDING PARCEL DISPATCHES:
PLEASE NOTE THE NEXT AVAILABLE DISPATCH DATE ON OUR SHOP PAGE
QUESTIONS REGARDING DELIVERY ADDRESS:
YOU CANNOT TRACK YOUR PARCEL FOR EXACT DELIVERY TIME. PLEASE TAKE THIS INTO CONSIDERATION AND LEAVE A SAFE PLACE FOR YOUR POSTIE TO LEAVE THE PARCEL FOR YOU IF YOU MAY BE OUT AT THE TIME OF DELIVERY!!
AGAIN, YOU WILL RECEIVE A DISPATCH EMAIL WHEN YOUR PARCEL HAS BEEN SENT.
SENDING A GIFT:
IF YOUR ORDER IS A GIFT, PLEASE ENSURE YOU HAVE INCLUDED THE FULL NAME AND CORRECT ADDRESS FOR DELIVERY TO THE RECIPIENT IN "SHIPPING ADDRESS" SECTION.
WE WILL HAPPILY INCLUDE A SHORT "FROM MESSAGE" FREE WITH ALL ORDERS.
YOUR PARCEL WILL NEVER CONTAIN ANY BILLING INFORMATION.
PLEASE ENSURE ALL INFORMATION IS INCLUDED WITHIN YOUR ORDER ("Add a Note" at checkout is where you can put any additional information you think we may require)!
THANK YOU SO, SO MUCH FOR YOUR UNDERSTANDING & CONTINUED SUPPORT OF OUR SMALL BUSINESS!!
A Tiny Bit About Artisana
Artisana is a small luxury, limited-release Artisan producer. Based in the Angus Countryside, Artisana specialises in Gourmet Chocolate Brownies (now home to 8 Great Taste Awards from the Guild of Fine Food) and thick, sumptuous Hot Chocolate to make at home.
You will find the Brownies and Hot Chocolate in the online store and from our Pick-Your-Own Brownie Barn where you can also find gourmet coffee, curios and other tempting treats.
We have decided to keep Artisana small to ensure personal attention and to keep quality high. We use local ingredients wherever possible - our butter is from North Street Dairy in Forfar, eggs are from Mill of Inverarity Farm and the soft fruit comes from amazing local fruit farms of which Angus has in plentiful supply.
We really hope you enjoy our Brownies and Hot Chocolate. Feel free to follow us on Facebook and Instagram @artisanaequisitelydecadent to keep up to date on new flavours, events and news!